Terms & Conditions

The basics

These terms apply to gutter cleaning, roof cleaning, drain and gully clearance, pressure washing, and related exterior work carried out by CSQS Ltd trading as Coast Is Clear. Your quote, plus these terms, forms the agreement between us. If anything in the quote contradicts these terms, the quote wins.

We are a company registered in England & Wales (no. 12837363), registered office Unit A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, IP28 7DE. English law applies, and nothing in these terms reduces your statutory rights as a consumer under the Consumer Rights Act 2015.

Quotes and prices

Quotes are fixed and in writing, usually from your photos. The price changes only if the job changes — for example, access turns out materially different from the photos, the property is larger than described, or you add work on the day. Any revision is agreed with you before we continue, not billed afterwards.

Quotes are valid for 30 days. Guide prices on the website are indicative starting points, not quotes.

Weather and rebooking

Exterior work is weather-dependent. High winds stop ladder and pole work; heavy rain makes roof cleaning and pressure washing pointless. If the forecast makes your booking unsafe or ineffective, we rebook at the earliest sensible date at no charge. We make weather calls as early as we can — usually the day before, not the morning of.

If you cancel more than 48 hours before the job, nothing is owed. Within 48 hours we may charge a reasonable amount for reserved time if we can't refill the slot. Where you book at a distance (by phone or email), you may have a 14-day cancellation right under the Consumer Contracts Regulations 2013; if you ask us to start within that period, you agree we may do so.

Our responsibilities

We carry out work with reasonable care and skill, use access methods and products appropriate to your property, and leave the site tidy — debris bagged and removed, splash-back rinsed, gullies left flowing. If we damage something through our negligence, tell us as soon as reasonably possible — within 7 days at the latest — and we'll repair, replace or compensate fairly. We are insured, and documentation is available with every quote.

We are not responsible for pre-existing defects we did not cause — rusted-through gutters, cracked tiles, failed pointing, blocked underground runs beyond the gully — but we will photograph and report anything we find, and we'll never charge to fix a thing we haven't first shown you.

Your responsibilities

Tell us honestly about the property — number of storeys, access, conservatories below gutters, anything fragile in the work area. Make sure we can reach the work: gates unlocked, cars off the drive where we're working above or washing it, pets indoors while ladders and equipment are up.

For pressure washing we may need use of an outside tap; we'll confirm what's needed when we book.

Treatments and products

Moss treatments and cleaning products are applied strictly to the manufacturer's instructions. We'll tell you before booking if a product needs pets or people kept clear of an area for a period, and we protect planting below work areas as standard.

Complaints

If something's wrong, tell us and we'll try to fix it fast — see our Complaints Procedure for the formal route and timescales.

Last reviewed July 2026. Questions about this policy: [email protected].