Privacy Policy

Who we are

CSQS Ltd (trading as “Coast Is Clear”, “we”, “us”) is the data controller for the personal data described in this policy. We are a company registered in England & Wales (no. 12837363), and this policy applies to coastisclear.co.uk and to the personal data we handle when quoting for and carrying out removals and clearance work.

What we collect and why

When you ask for a quote or book a job we collect your name, contact details, the addresses involved, and the information about the job you give us (photos, video surveys, inventories). We use it to prepare your quote, plan and carry out the work, and keep proper business records. The lawful basis is performance of a contract (or steps taken at your request before one), and legitimate interest in running our business.

We do not buy marketing lists, and we do not sell or share your data for marketing. We will only contact you about your own enquiry or booking unless you separately ask to hear from us.

Photos and surveys

Survey photos and videos you send us are used only to prepare your quote and plan the job, and are deleted when no longer needed. Where we photograph a cleared property to confirm completion (for example for an executor or letting agent), those photographs are shared only with you or your named representative.

How long we keep data

Quotes and correspondence for jobs that don't go ahead are deleted within 12 months. Records of completed work are kept for 6 years, in line with our legal and accounting obligations, then deleted.

Your rights

You have the usual rights under UK GDPR: access, correction, erasure, restriction, portability and objection. To exercise any of them, email [email protected]. If you are unhappy with our answer you can complain to the Information Commissioner's Office (ico.org.uk).

Website data

The website itself sets no marketing or analytics cookies. Our hosting and content-delivery provider (Cloudflare) processes visitor IP addresses transiently for security and performance; see our Cookie Policy for detail.

Last reviewed July 2026. Questions about this policy: [email protected].