Complaints Procedure

First, tell us

Call 07856 321542 or email [email protected] with the job date, the address, and what went wrong — photos help, and you'll have ours to compare against. Most problems are fixable quickly, and we'd rather fix than argue.

What happens next

We acknowledge your complaint within 2 working days. The person who runs the business — not a call centre — investigates, checks the job photos, speaks to whoever did the work, and gives you a substantive reply within 10 working days. If we need longer we'll say so and keep you updated rather than going quiet.

If we got it wrong

We'll say so, and put it right: re-doing the work, repairing damage, or a fair price adjustment. We would rather lose margin than deserve a bad review.

If you're still unhappy

You can pursue alternative dispute resolution, or the courts. Nothing in this procedure limits your statutory rights, and using it doesn't stop the clock on them.

Last reviewed July 2026. Questions about this policy: [email protected].